ZEVYBIKE Zevybike Go z1
At Soulegmt, we are committed to providing reliable and efficient shipping services for all orders. While we strive to process and deliver orders within the estimated timeframes, unforeseen circumstances such as severe weather, transportation disruptions, customs inspections, or other events beyond our control may occasionally cause delays.
We appreciate your understanding and patience in such situations.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Methods & Delivery Time
We ship products from our partner warehouses and manufacturing facilities.
| Destination | Processing Time | Estimated Shipping Time |
|---|---|---|
| United States | 1–3 Business Days | 5–12 Business Days |
| Canada | 1–3 Business Days | 7–15 Business Days |
| Europe | 1–3 Business Days | 7–15 Business Days |
| Australia | 1–3 Business Days | 8–18 Business Days |
| Other Regions | 1–3 Business Days | 10–25 Business Days |
Total Delivery Time = Processing Time + Shipping Time
Please note that delivery estimates are not guaranteed and may vary depending on local carrier operations and customs clearance procedures.
Shipping Fees
Shipping fees are calculated at checkout based on the destination, product dimensions, and shipping method selected.
Free shipping promotions, if available, will be clearly displayed on the product page or during checkout.
Shipping Address Changes
Before Shipment
Shipping address changes can be requested free of charge before the order has been dispatched.
After Shipment
Once an order has been shipped, address changes may incur additional carrier fees. Any applicable charges will be communicated before processing the request.
After Delivery
We cannot modify shipping information once the package has been successfully delivered.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
These charges are determined by your country's customs regulations and are the sole responsibility of the customer.
eSoule GMT is not responsible for any customs duties, taxes, brokerage fees, or import-related charges that may apply after shipment.
For more information, please contact your local customs office.
Delivery Delays
Although we work closely with our logistics partners, eSoule GMT cannot be held responsible for delays caused by:
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Customs inspections
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Weather conditions
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Carrier service interruptions
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Public holidays
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Natural disasters
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Government restrictions
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Other circumstances beyond our control
Pre-Orders
Products marked as "Pre-Order" are not immediately available for shipment.
Estimated shipping dates are displayed on the corresponding product page.
If an order contains both in-stock and pre-order items, the entire order may be shipped once all items become available unless otherwise specified.
Pre-Order Cancellation
Customers may cancel a pre-order before shipment by contacting our support team.
Order Tracking
After shipment, customers will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active within the carrier's system.
If you experience any issues tracking your order, please contact our support team.
Undeliverable or Refused Shipments
If a shipment is refused, abandoned, or deemed undeliverable due to incorrect information provided by the customer, additional shipping and handling charges may apply.
Any return shipping costs, customs fees, or carrier charges incurred will be deducted from the refund amount where applicable.
Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact us:
Email: support@esoulegmt.com
Website: gjxmails@gmail.com
We are always happy to assist you.
