WARRANTY POLICY

Last Updated: August 24, 2026

Long-term frame protection with two-year coverage for original non-consumable components.

1. Warranty Overview

This commercial warranty applies to eligible ZEVYBIKE e-bikes purchased directly from the official ZEVYBIKE website or through an authorized ZEVYBIKE seller. It is provided in addition to mandatory statutory consumer rights.

2. 20-Year Frame Warranty

The original ZEVYBIKE bicycle frame is covered for 20 years from the original delivery date against structural failure caused by defects in materials or manufacturing under normal intended riding conditions. The warranty covers the structural frame itself, not paint, coatings, decals, cosmetic finishes, or normal cosmetic aging. Crash damage, misuse, overloading, stunt riding, improper transportation or assembly, corrosion caused by neglect, unauthorized modification, or other external damage is not covered.

3. Two-Year Component Warranty

All other original non-consumable ZEVYBIKE components are covered for two years against defects in materials or manufacturing under normal use. Depending on the model, this may include the original motor, battery, controller, display, charger, electrical system, lighting system, folding and locking mechanisms, fork and wheel assemblies.

Battery capacity naturally decreases with age, temperature, storage and charging cycles. Normal gradual capacity loss is not a manufacturing defect, but an abnormal battery defect confirmed during the warranty period may be covered.

4. Wear-and-Tear Components

Routine wear items are not covered simply because they require replacement. Typical examples include tires, inner tubes, brake pads, brake rotors worn through normal use, grips, saddles, cables, chains, belts, sprockets and bearings. An original manufacturing defect in a wear item may still be covered where applicable.

5. What Is Not Covered

• Normal wear, cosmetic aging, scratches, fading, routine adjustment or maintenance.

• Crash, collision, abuse, misuse, racing, stunt use, overloading or use outside the product's intended purpose.

• Improper assembly, maintenance, repair, storage, charging, transportation, or installation of incompatible parts.

• Unauthorized electrical, mechanical, software or speed modifications, or use of unauthorized batteries, chargers, controllers or other incompatible third-party components.

• Water immersion, fire, flood, extreme environmental or chemical exposure, corrosion caused by neglect, theft, loss, vandalism, accidental damage, personal injury, third-party liability or property damage.

6. Warranty Remedies

For an approved claim, ZEVYBIKE will determine the appropriate remedy based on the issue, product age, parts availability and applicable law. Remedies may include troubleshooting, replacement parts, repair, reimbursement of an approved repair, or replacement of the affected product or component. Third-party repair costs must be approved by ZEVYBIKE in writing in advance if reimbursement is requested. Reasonable approved warranty shipping costs for confirmed manufacturing defects will be handled by ZEVYBIKE.

7. Warranty Claim Requirements

To request warranty service, please provide:

• proof of purchase or the original order number;

• the bicycle serial number and current mileage where available;

• a clear description of the issue; and

• clear photos or videos sufficient to evaluate the problem.

ZEVYBIKE may request reasonable diagnostic steps, additional information, component testing, or remote troubleshooting before approving a remedy.

8. Statutory Consumer Rights

This commercial warranty does not replace, reduce or restrict mandatory legal-guarantee or conformity rights. Consumers may have separate statutory rights for goods that are faulty or do not conform to the sales contract, including rights that apply in the European Union.

9. E-Bike Insurance

The ZEVYBIKE warranty is a product warranty and is not an insurance policy. It does not cover theft, loss, vandalism, accidental collision damage, personal injury, third-party liability, property damage or similar insurable risks. Customers seeking those protections should consider suitable e-bike or bicycle insurance from a licensed third-party provider. Any such insurance is governed solely by the insurer's own terms, exclusions, deductibles, limits and claims procedures.