PRIVACY POLICY
Last Updated: August 24, 2026
How ZEVYBIKE handles personal information across its website, orders and customer support activities.
1. Information We Collect
Depending on how you interact with ZEVYBIKE, we may collect personal information including your name, email address, telephone number, billing and shipping addresses, order details, product registration information, warranty information, customer service communications, IP address, device and browser information, website activity, cookie identifiers, and related technical information.
Payment card information may be processed directly by authorized payment service providers and may not be stored directly by ZEVYBIKE.
2. How We Use Personal Information
We may use personal information to:
• process payments, orders, deliveries, returns, refunds and warranty claims;
• provide customer service and technical support;
• communicate order, safety, service, warranty or account information;
• detect fraud, abuse, security incidents and unauthorized activity;
• improve our products, website, marketing, customer experience and business operations;
• comply with legal, tax, accounting, product-safety and regulatory obligations; and
• send marketing communications where permitted by law or where you have provided consent.
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3. Cookies, Analytics and Advertising
Our website may use cookies, pixels, local storage and similar technologies to enable website functionality, remember preferences, measure performance, understand customer interactions, prevent fraud, and support analytics or advertising. Where required by law, you may be provided with controls to manage non-essential cookies or advertising preferences.
4. How We Share Information
We may share personal information with trusted service providers that support payment processing, order fulfillment, warehousing, shipping, website hosting, analytics, advertising, customer service, fraud prevention, accounting, legal compliance, information technology, or similar business functions. These providers are expected to process information only for legitimate and authorized purposes.
We do not sell personal information for monetary consideration. Where applicable privacy laws define certain advertising or data-sharing practices as a "sale" or "sharing," customers may have a right to opt out of those activities.
5. International Data Transfers
Because ZEVYBIKE operates internationally, personal information may be processed or stored in countries other than the country where it was collected. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, warranty support, accounting, tax, fraud prevention, dispute resolution, legal compliance and legitimate business recordkeeping.
7. Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or portability of certain personal information. You may also have the right to withdraw consent or opt out of certain advertising, sale, or sharing activities where applicable.
European customers may have rights under the GDPR, including access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with an appropriate supervisory authority. U.S. state privacy laws may provide additional rights depending on your state of residence.
8. Marketing Communications
You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications. We may still send necessary transactional communications relating to orders, warranty, product safety, service requests, or other customer support matters.
9. Information Security
ZEVYBIKE uses reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
ZEVYBIKE does not knowingly collect personal information from children in violation of applicable law. If we learn that personal information has been collected from a child where parental consent or another legal basis is required, we will take appropriate steps to delete or otherwise handle that information in accordance with law.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology, services, legal obligations, or business practices. The latest version will be published on the official ZEVYBIKE website with an updated effective date.
12. Privacy Contact
For privacy questions or requests, contact ZEVYBIKE at gjxmails@gmail.com. We may need to verify your identity before completing certain privacy requests.
Contact Information
|
Brand |
ZEVYBIKE |
|
Legal Entity |
Qidianlinjin Technology Co., Limited |
|
Registered Office |
Unit No. 532B on 5/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Hong Kong |
|
After-Sales Email |
gjxmails@gmail.com |
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