SHIPPING POLICY

Last Updated: August 24, 2026

Fast local fulfillment for customers in the United States and Europe.

1. Local Warehouse Fulfillment

ZEVYBIKE operates local fulfillment warehouses in both the United States and Europe. When inventory is available locally, orders placed by customers in the United States and supported European countries will normally be shipped from the nearest available warehouse. This helps reduce transit time and unnecessary cross-border delays.

2. Estimated Delivery Time

Delivery estimates are not guaranteed. Actual transit time may vary because of destination, carrier capacity, public holidays, weather, customs or regulatory checks where applicable, remote-area service, or other circumstances outside ZEVYBIKE's reasonable control.

3. Order Processing

In-stock orders are normally prepared for shipment within 1-2 business days after payment and order verification. During product launches, sales campaigns, holidays, or periods of unusually high demand, additional processing time may be required.

4. Tracking Information

Once an order has been dispatched, tracking information will normally be sent to the email address provided during checkout. Carrier tracking may require additional time to become active after the shipping label is created.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment is completed. Free-shipping promotions may be limited by product, country, destination, promotional period, or other stated conditions.

6. Address Changes and Delivery Problems

Customers are responsible for providing a complete and accurate shipping address. If an address change is required, please contact ZEVYBIKE before the order is dispatched. Once a shipment has entered the carrier network, changes may not be possible and additional carrier charges may apply.

If a shipment is returned because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery for a non-quality reason, or failure to collect the shipment, reasonable additional shipping costs may be charged to the customer or deducted from any eligible refund, where permitted by law.

7. Damaged, Missing or Incorrect Shipments

Please inspect the package promptly after delivery. If the package or e-bike is significantly damaged in transit, if an essential item is missing, or if the wrong product was delivered, contact ZEVYBIKE as soon as possible and provide the order number together with clear photos or videos.

For confirmed shipping damage, loss, shortage, or fulfillment errors attributable to ZEVYBIKE or our logistics partners, we will provide an appropriate remedy, which may include replacement parts, repair, replacement of the product, or refund.

8. Pre-Orders and Out-of-Stock Products

Pre-order products and temporarily out-of-stock products may have different shipping schedules. Where a specific estimated shipping date is shown on the product page, checkout page, or order confirmation, that estimate will take priority over the standard 3-7 business day delivery target.