Refund Policy

Soulegmt's return policy lasts 14 days. If 14 days have passed since you received your purchase, or if the product has developed a fault due to misuse or negligence, unfortunately, we cannot offer a refund or exchange.

We DO NOT accept returns of used products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the cost of shipping the item back to us.

Please ensure you keep the packaging for a minimum of 2 weeks, as a return may be rejected if the item is no longer in the original packaging. It is recommended that you keep this for the duration of your ownership of the item. In case you ever need to send it to us for servicing or repair, in the event of a warranty claim, without the packaging, you will be responsible for ensuring the goods are sent back to us safely.

If the item remains unused (brand new) and is within 14 days of the date of delivery, our team will gladly help with the return process. You can submit a return request by contacting our support team via Live Chat or by email at support@soulegmt.com. The cost of returning the item is your responsibility.

If your item is having issues and has been used, rest assured that our warranty will likely cover your issue. For more information regarding the warranty and claims process, please refer to our Warranty Policy.

A return may be refused, or you may be charged for loss in value if goods are returned in a different condition than when sent. This charge is usually around 15%. If the product has been used, the return may be rejected and sent back to you. You will be responsible for the cost of shipping the item back to you.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reason, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Send us an email at gjxmails@gmail.com and we will guide you through the process. All returns need to be approved by us first.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (less any delivery fees incurred by us), and a credit will be applied to your original card or original method of payment within 7 business days.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

gjxmails@gmail.com

EXCHANGES

We only replace items if they are defective or damaged in transit.

If you need to exchange an item for the same item, send us an email at:

gjxmails@gmail.com

and we will guide you through the process.

CHANGING YOUR MIND

It happens! If you place an order and change your mind before it is shipped out, we may still be able to cancel the order.

Please contact us immediately if this happens.

Please note that order cancellations are subject to a cancellation fee of 2%. This is due to the fees that we incur to process your original order which are not refundable.

If the order has already been shipped and you wish to cancel or refuse delivery, a 10% restocking and processing fee will apply.

Accessories Are Non-Returnable

Please note that purchases of accessories are final and cannot be returned or exchanged.