RETURN & REFUND POLICY

Last Updated: August 24, 2026

A 30-day return framework for eligible purchases made directly through ZEVYBIKE.

1. Scope

This Return & Refund Policy applies to eligible products purchased directly from the official ZEVYBIKE website. Products purchased through an authorized dealer, distributor, marketplace, or other third-party seller should normally be returned through the original seller and may be subject to that seller's return policy, without limiting any rights that apply under law.

2. 30-Day Return Window

You may request a return within 30 calendar days from the date the product is delivered. To begin a return, contact ZEVYBIKE Customer Support and obtain return authorization before sending the product back. Unauthorized returns may be delayed or refused where permitted by law.

3. Non-Quality Returns

If you change your mind, order the wrong product, or decide the e-bike is not suitable for you, an eligible return may be accepted within the 30-day return period.

• Unused or essentially new products should be returned complete, clean, and in resalable condition.

• For opened or test-ridden e-bikes, riding distance should generally not exceed 10 miles / approximately 16 km.

• The e-bike should have no significant scratches, dents, crash damage, water damage, unauthorized modifications, or abnormal wear.

• The original battery, charger, keys, manuals, tools, accessories, and other supplied items should be included.

• For voluntary non-quality returns, the customer is responsible for the approved return shipping cost unless local law requires otherwise.

Where permitted by applicable law, ZEVYBIKE may deduct the actual loss in value caused by damage, missing parts, excessive use, inadequate return packaging, or necessary refurbishment. For voluntary returns outside mandatory statutory withdrawal rights, a reasonable reconditioning or restocking deduction of up to 15% may apply to an opened or used product that can no longer be sold as new.

4. European Union Customers

Customers who purchase online in the European Union may have a statutory right to withdraw from the purchase within 14 days after receiving the goods without giving a reason. Where permitted by applicable law and properly disclosed, the customer may be responsible for the direct cost of returning the goods. The customer may also be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

ZEVYBIKE's 30-day commercial return program is intended to provide additional flexibility. Nothing in this policy limits mandatory consumer withdrawal, refund, conformity, or legal-guarantee rights that cannot lawfully be excluded or reduced.

5. Quality Issues, Shipping Damage or Incorrect Products

If your e-bike arrives with a significant manufacturing defect, confirmed transportation damage, missing essential parts, or an incorrect product, contact ZEVYBIKE as soon as possible. Please provide your order number and clear photos or videos showing the issue.

For confirmed defects or fulfillment problems attributable to ZEVYBIKE, we will provide an appropriate remedy at no additional cost to the customer. Depending on the circumstances, this may include troubleshooting, free replacement parts, repair, product replacement, or refund. ZEVYBIKE will cover reasonable approved return or replacement shipping costs for confirmed defects or shipping errors, subject to applicable law.

Minor cosmetic marks that do not materially affect normal or safe use may be resolved through repair, replacement parts, partial compensation, or another reasonable remedy rather than full bicycle replacement, where permitted by law.

6. Order Cancellation

Orders that have not yet shipped may normally be cancelled for a full refund. Once an order has been dispatched, it will be treated as a shipped order. If a customer refuses delivery or requests cancellation after shipment for a non-quality reason, reasonable outbound and return logistics costs may be deducted from the refund where permitted by law.

7. Lithium-Ion Battery Returns

Lithium-ion batteries are regulated goods for transportation. Battery returns require prior authorization and must follow the shipping method provided or approved by ZEVYBIKE. Customers should not independently ship a lithium-ion battery without confirming the approved transportation method. This requirement does not limit mandatory consumer rights.

8. Return Packaging

We strongly recommend keeping the original bicycle carton and internal protective packaging for at least 30 days after delivery. Returned products must be securely packaged to prevent damage during transportation. Where permitted by law, costs caused by inadequate packaging, missing components, or customer-caused return damage may be deducted from the refund.

9. Refund Processing

After the returned product has been received and inspected, approved refunds are normally processed within 5-7 business days to the original payment method. Your bank, card issuer, PayPal, Klarna, or other payment provider may require additional processing time. For statutory withdrawal rights, any legally required refund deadline will apply.